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SimplyColor3D 2.0 - Getting started

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BigBrain3D
(@bigbrain3d)
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@jonathanmendozac

 

What are the details of your computer system?

Operating system:
CPU:
Ram:
Browser:
Browser version:
GPU:
Screen resolution:

 


   
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(@jonathanmendozac)
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Operating system: windows 7 ultimate
CPU: AMD Ryzen 5 2600 Six-Core Processor 3.40 Ghz
Ram: 32.0 gb
Browser: chrome
Browser version: Versión 88.0.4324.104 (Build oficial) (64 bits)
GPU: NVIDIA Geforce GTX 1650 SUPER
Screen resolution: 1920 x 1080


   
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BigBrain3D
(@bigbrain3d)
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Topic starter  

@jonathanmendozac

what is your backer #?

 

 


   
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(@jonathanmendozac)
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@bigbrain3d #163

 


   
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BigBrain3D
(@bigbrain3d)
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Joined: 5 years ago
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Topic starter  

@jonathanmendozac

When you press F12 and look at the console output, are there any red errors while loading or using the functions?
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

Please attach a screen shot of where the loading is stuck.

 


   
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(@jonathanmendozac)
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done


   
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BigBrain3D
(@bigbrain3d)
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@jonathanmendozac

we're looking at this now

 

 


   
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BigBrain3D
(@bigbrain3d)
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@argo

Do the default shape stamps work for you?

Can you please open the console -> Reload the page -> try and paint with the regular brush (the one that is not working) -> then right click in the console -> Save as -> save the console log -> Then email it to 'info@bigbrain3d.com' ?

 


   
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BigBrain3D
(@bigbrain3d)
Supreme moderator Admin
Joined: 5 years ago
Posts: 511
Topic starter  

@jonathanmendozac

Can you please run this line in the console? Just paste it in the last line beside the '>' and press 'enter'.

console.log(gl);

 


   
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(@jonathanmendozac)
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@bigbrain3d

 


   
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 Argo
(@argo)
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Posts: 18
 
Posted by: @bigbrain3d

@argo

Do the default shape stamps work for you?

Can you please open the console -> Reload the page -> try and paint with the regular brush (the one that is not working) -> then right click in the console -> Save as -> save the console log -> Then email it to 'info@bigbrain3d.com' ?

 

I just mailed the console log.

The stamps do work and also the paint bucket does work with "Fill With Brush" enabled. 


   
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BigBrain3D
(@bigbrain3d)
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@argo

Thank you. We're considering solutions to this issue.

Will you please check that you have the latest graphics drivers for your video card, and update them if not?

 

 


   
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BigBrain3D
(@bigbrain3d)
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@argo

Would you mind checking with Firefox too please?

And just to clarify, the brush offset issue is only on the mac(bigsur), Not windows?


   
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 Argo
(@argo)
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Posts: 18
 

@bigbrain3d

AMD does not offer graphics drivers for Mac as they come with OS updates. But I'm up to date with the latest Big Sur Version (11.1).

Yep, Windows and Chrome works just fine. I have another PC with Windows Server installed.

 

The important part:
I also installed Firefox for Mac and the brush does work! Thanks for the hint. I personally can live with that solution.  =)

 


   
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BigBrain3D
(@bigbrain3d)
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@argo

Ok great! I think using Firefox is on Mac is going to remain the accepted solution for the time being. Fortunately we made updates some time ago, for different reasons, that allow firefox to work in addition to chrome, talk about serendipity!!

 


   
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