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SimplyColor3D Forum
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Topic starter
22/01/2021 5:51 pm
What are the details of your computer system?
Operating system:
CPU:
Ram:
Browser:
Browser version:
GPU:
Screen resolution:
22/01/2021 6:03 pm
Operating system: windows 7 ultimate
CPU: AMD Ryzen 5 2600 Six-Core Processor 3.40 Ghz
Ram: 32.0 gb
Browser: chrome
Browser version: Versión 88.0.4324.104 (Build oficial) (64 bits)
GPU: NVIDIA Geforce GTX 1650 SUPER
Screen resolution: 1920 x 1080
Topic starter
22/01/2021 7:12 pm
When you press F12 and look at the console output, are there any red errors while loading or using the functions?
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
Please attach a screen shot of where the loading is stuck.
22/01/2021 7:22 pm
done 
Topic starter
22/01/2021 11:30 pm
Do the default shape stamps work for you?
Can you please open the console -> Reload the page -> try and paint with the regular brush (the one that is not working) -> then right click in the console -> Save as -> save the console log -> Then email it to 'info@bigbrain3d.com' ?
Topic starter
22/01/2021 11:33 pm
Can you please run this line in the console? Just paste it in the last line beside the '>' and press 'enter'.
console.log(gl);
23/01/2021 12:36 pm
Do the default shape stamps work for you?
Can you please open the console -> Reload the page -> try and paint with the regular brush (the one that is not working) -> then right click in the console -> Save as -> save the console log -> Then email it to 'info@bigbrain3d.com' ?
I just mailed the console log.
The stamps do work and also the paint bucket does work with "Fill With Brush" enabled.
Topic starter
23/01/2021 3:35 pm
Thank you. We're considering solutions to this issue.
Will you please check that you have the latest graphics drivers for your video card, and update them if not?
Topic starter
23/01/2021 5:49 pm
Would you mind checking with Firefox too please?
And just to clarify, the brush offset issue is only on the mac(bigsur), Not windows?
23/01/2021 7:34 pm
AMD does not offer graphics drivers for Mac as they come with OS updates. But I'm up to date with the latest Big Sur Version (11.1).
Yep, Windows and Chrome works just fine. I have another PC with Windows Server installed.
The important part:
I also installed Firefox for Mac and the brush does work! Thanks for the hint. I personally can live with that solution. =)
Topic starter
23/01/2021 7:51 pm
Ok great! I think using Firefox is on Mac is going to remain the accepted solution for the time being. Fortunately we made updates some time ago, for different reasons, that allow firefox to work in addition to chrome, talk about serendipity!!