Timeout exceeded, p...
 
Notifications
Clear all

Timeout exceeded, please contact technical support

9 Posts
5 Users
1 Likes
1,949 Views
(@paulsartory)
Member
Joined: 3 years ago
Posts: 2
Topic starter  

Got access today.

I am running an Intel I7 16Meg Ram PC

My internet upload speed is 10 Mbps

I am unable to load any OBJ file (made a simply sphere with Meshmixer) with out a timeout.

I have used MS edge, Chrome and Firefox.

I can save whatever appears on the screen at start-up (COVID for example), download it to my PC and then upload back into SimplyColor3d with out a problem.

Any ideas?


   
Quote
BigBrain3D
(@bigbrain3d)
Supreme moderator Admin
Joined: 4 years ago
Posts: 503
 

@paulsartory

The issue was server side. It's been resolved. Please try it again 🙂


   
ReplyQuote
(@paulsartory)
Member
Joined: 3 years ago
Posts: 2
Topic starter  

All Ok now..Thanks


   
ReplyQuote
 eb
(@eb)
Member
Joined: 2 years ago
Posts: 1
 

Just purchased SimplyColor3D, I'm also receiving this error continously when I'm trying to split colors on the BigBrain3D's retractable purge mechanism as test piece. It doesn't matter when trying to save them as 3mf or stl.

Please help.


   
ReplyQuote
BigBrain3D
(@bigbrain3d)
Supreme moderator Admin
Joined: 4 years ago
Posts: 503
 

Hi @eb,

In order for a model to work with SimplyColor3D it must contain only 1 mesh. The RPM STL you are using has multiple overlapping meshes. For this reason it will not split and is not a good test model. See attached screenshot.

When reloading the app there will be a new random sample model loaded each time. I recommend using one of those for a test model.


   
ReplyQuote
(@alexandermuehlbauer)
New Member
Joined: 3 years ago
Posts: 2
 

Hey guys,

same here. During "splitting by color" I recieve the same message/ timeout.


   
ReplyQuote
BigBrain3D
(@bigbrain3d)
Supreme moderator Admin
Joined: 4 years ago
Posts: 503
 

@alexandermuehlbauer

please send the obj & png exported from SimplyColor3D to info@bigbrain3d.com or attach them as a reply here.


   
ReplyQuote
(@alexandermuehlbauer)
New Member
Joined: 3 years ago
Posts: 2
 

@bigbrain3d

 

Thank you for fast response. It´s working now. Maybe a little connection or server slow down. Great team and awesome app, keep it on!


   
BigBrain3D reacted
ReplyQuote
(@hings1984)
Member
Joined: 1 year ago
Posts: 1
 

HELLO


   
ReplyQuote
Share: